Support

SYSTEM PRE-INSTALLATION SERVICES

We offer a complete pre-installation consulting service for the integration of our system in the existing customer facilities that includes:

  • Cooling requirement
  • Power requirement   
  • Systems integrations

SYSTEM INSTALLATION SERVICES

We offer a professional all-inclusive on-site installation service that includes:

  • System on-site hardware bring-up and testing
  • Cooling installation and exhaustive testing
  • System startup and check-in                 
  • System benchmarking     

Customer support

A3Cube Customer Support is designed to help you resolve issues quickly and to achieve a truly personalized, proactive, and predictive support experience so you can identify problems before they happen. Tailored to meet your individual data center requirements, we partner with your IT staff and leverage your capabilities so you're only buying in the services you need.

SUPPORT LEVELS

PRO

Phone and Web Support(8-5) during business days
On-Site Service for hardware replacement
Next Business day after problem diagnosis

SUPPORT LEVELS

ENHANCED

Phone and Web Support (24h) 365 days
On-Site Service for hardware replacement
Next Business day after problem diagnosis

SUPPORT LEVELS

PREMIUM

Phone and Web Support (24h) 365 days
Real Time Remote Support
On-Site Service for hardware replacement
Next Business day after problem diagnosis

  PRO ENHANCED PREMIUM
Professional On-Site Installation service
Business Day Phone & Web Support, 8 AM-5PM    
24x7x365 Phone and Web Support  
Real time Romote Support for Diagnosis  
On-Site Service, Next Business day after problem diagnosis
Software Updates
Mission Critical Support     Avaiable on-demand
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